TOURISM SECTOR

All stakeholders in the tourism sector are concerned.

Hotels, Restaurants and restaurant chain, Online booking platforms, Travel agencies, Event agency, Event caterer, Tourist and leisure complexes, Amusement parks, Ski resorts, etc.

Cyber risks in the tourism sector

  • Sector: dynamic and represents the first expense of online purchases in France, therefore the first potential target for cybercriminals *.

  • 82% of attempts to connect to sites in the hotel and travel sector came from malicious robots seeking to steal user identifiers.

However, a large majority of these players are not aware of the impacts of such an attack on their activity in the medium and short term.

 

* According to a report published by Akamai Technologie

Ensure the sustainability and continuity of leisure and business tourism trips

According to the CNIL, it is the duty of each company to ensure the security of your customers' data in all circumstances and therefore:

 

  • Ensure the sustainability and continuity of leisure and business tourism trips

  • Ensure the protection & confidentiality of customer data

  • Make sure the credit card details saved by your point-of-sale (POS) system are kept private, cannot be stolen by your employees, and do not get into the hands of cybercriminals.

  • Preserving reputation and branding

  • Secure online purchases and customer banking data

  • Ensure infrastructure protection

  • Protecting against abuse of privileges

  • Preserving the brand image

  • Interact securely

 

As many ambitions as risks in the face of cyber attacks!

Successful attacks

Marriott was hacked. For 4 years, a breach in a Starwood database has led to the collection of data from 500 million customer accounts.  

Data security breach can have a big impact on business

  • Non-compliance with the GDPR: Legal & financial sanctions

  • Non-respect of confidentiality, therefore relationship of trust undermined with your customers

  • Financial impact: Data reconstitution costs, see final data loss if no efficient electronic archiving, additional operating costs (staff, use of external equipment ...), expert fees to identify the origin and the circumstances of a claim, recourse costs, cost of IT reconstruction, possible ransoms (Bitcoins> €)

  • Loss of activity, slowing down of production or even stopping production, delay in deliveries, therefore immediate loss of turnover

  • Damage to the image and reputation of the establishment

  • Loss of personal information

  • Website unavailability

In order not to become the weak link of your customers, the player in the tourist sphere must know their risks and their adversaries, and this in order to be able to set up the appropriate security tools: CyberDetection

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News in Tourism sector (french)

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